At MOTORBIKE.COM, we are proud to serve Canadian motorbike enthusiasts across Canada. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. Please review our Refund and Returns Policy to understand how we handle returns and refunds.
1. Eligibility for Returns
- Items must be returned within 15 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as when delivered.
- Only orders shipped to addresses within Canada are eligible for returns.
- Custom or personalized items may not be eligible for returns, as specified on the product page.
2. Initiating a Return
To start a return, please email us at [[email protected]] with the following details:
- Your order number.
- Details of the item(s) you wish to return.
- The reason for the return.
Once your return request is approved, we will provide instructions for returning the item(s). Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
3. Refund Process
- After we receive and inspect your returned item(s), we will notify you of the refund approval status.
- Approved refunds will be processed back to your original payment method within [Insert Timeframe, e.g., 7–10 business days].
- Please note that shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
- For exchanges, such as swapping for a different size or model, please contact us at [[email protected]].
- Exchanges depend on stock availability. If your preferred item is out of stock, a refund will be issued instead.
5. Non-Returnable Items
The following items are not eligible for returns:
- Gift cards.
- Sale or clearance items (unless damaged or defective).
- Custom or personalized items.
6. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within [Insert Timeframe, e.g., 7 days] of receiving your order. Contact us at [[email protected]] with photos and a description of the issue. We will arrange for a replacement or refund and cover return shipping costs if applicable.
7. Contact Us
For questions about our Refund and Returns Policy or to initiate a request, reach out to us at: [[email protected]].